LMT Services and Customer Service News

November 26, 2020

At times when fast, stable and secure internet is more important than ever, the mobile technologies also have to change. We make every effort to ensure that all of you are able to work, study and communicate remotely to an unprecedented extent.
Learn about LMT services and Customer Service news!

Brexit and lower tariffs in the non-EEA European countries

As Brexit takes place and the transition period ends, new tariffs for services in the United Kingdom and Gibraltar, as well as for communication with these countries from Latvia will take effect on 01.01.2021.

  • Zone 2 tariffs will apply to calls and text messages from Latvia to the United Kingdom and Gibraltar: calls will cost 0.29 €/min, and text messages 0.08 €/SMS. For LMT Karte customers: calls 0.51 €/min, text messages 0.06 €/SMS
  • In the United Kingdom and Gibraltar, tariffs and conditions applicable to telecommunication services in non-EEA European countries* will apply.
  • Internet data volumes included in the tariff plans or internet services will no longer be available in the United Kingdom and Gibraltar. In the future, Internet while Travelling Global 1 will be available in these countries: 1 GB for 15 days for 12.99 €.
At the same time, the price of voice and messaging services in the non-EEA European countries, including the United Kingdom and Gibraltar, will decrease by 60%.
  • Reduction of call and messaging tariffs by up to 60%, for LMT Karte customers: by up to 68%.
  • Calls to Latvia and other EEA countries from LMT friendly networks: 0.59 €/min.
  • Incoming calls: 0.35 €/min.
  • Text messages: 0.12 €/SMS.
Important! If the EU and the United Kingdom reach an agreement about application of the EEA market rules, the planned changes will not be introduced and the current rules and conditions will remain in force. Please follow the latest news in the News section of our homepage.
 
Internet via Handset: higher volume and new tariffs

To ensure that the terms and conditions of the Internet via Handset service are in line with customers’ ever growing needs, the available internet volumes and tariffs will change as of 01.01.2021. The internet volume available for use in the EEA countries will also increase.

 

From then unlimited calls and internet within the Schoolchild Deal will cost 11.98 €/month.

For more information about Internet via Handset, click HERE.
Information about changes in your internet services, incl. data volumes, costs, and discounts is already available at mans.lmt.lv (lv). Please read it.

User friendly remote service tools 24/7

For faster customer service, we recommend to use the Smart-ID QES certified authentication tool. It guarantees secure signing of documents in My LMT and enables instant authentication during calls to the toll-free line 8076 8076.

And in the LMT e-shop, we offer a wide range of various devices with free delivery to any place in Latvia. In Riga, same day delivery is also available for an additional fee.

Emergency support

We are committed, as far as possible, to support our customers who experience temporary financial difficulties due to Covid-19, e.g. revise LMT invoice deadlines, or payment timetables for installments, etc. and to find solutions on a case by case basis. If you have any questions or require additional information, please contact us by writing a message via My LMT.

Terms of fair use of LMT services abroad

As of 01.01.2021, new rules for fair use of LMT services abroad will take effect. Please read them HERE.

Thank you for making Latvia stronger together!

* Non-EEA European countries: Albania, Andorra, Bosnia and Herzegovina, Jersey, Faeroe Islands, Guernsey, Greenland, Kosovo, Macedonia, Montenegro, Isle of Man, Monaco, Serbia, Switzerland, Turkey, as well as the United Kingdom and Gibraltar.

* Text a command, if you want to subscribe to the service for a specified fee already now. Information about the right of wirhdrawal (lv). In case of one-time purchase, the service is provided at once, without applying the right of withdrawal.
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