Agreements and terms and conditions


Privacy Disclaimer (Privacy Policy)
LMT ensures that the personal data of individuals that visit our homepage are protected pursuant to the applicable law of Latvia.
LMT has implemented all measures that might be required to ensure the protection of personal data and to prevent unauthorized disclosure thereof to third parties. Nevertheless, the LMT shall not undertake responsibility for other homepages linked to our site, or for services of other parties accessible via our network.

Information about visitors that becomes known to us as a result of their use of our homepage is processed according to the intended purpose, e.g. to provide the requested information or services, etc.

To be able to provide services and decide about the necessity of improving the layout or content of our homepage, information about its visitors that we have collected in the access files, e.g. IP address, Internet provider, access timing, and the viewed sections is also processed. If the Internet speed gauge is used, we process the measured result.

We use cookies as they provide for a better functionality of our site. The technologies that we use allow to refuse cookies, but it is not recommended, as it will limit the functionality of our website available to you. The Cookies Policy (lv) is available here.
Information about processing of personal data (Privacy Policy)
Processing of personal data by LMT
Latvijas Mobilais Telefons SIA (reg.No. 50003050931, registered address Ropažu iela 6, Rīga, LV-1039) as a controller of personal data processing carries out the processing of personal data and ensures their protection in accordance with the laws and regulations on the protection of data processing. Everybody can freely choose – to give or not to give consent to the processing of his/her personal data, and at any time easily and conveniently, by contacting us, to withdraw the consent, without affecting the processing done before the withdrawal. Likewise every person may exercise the rights of data subjects stipulated in the laws and regulations, including the right to receive information on his/her data, to object against the processing, including the use of legitimate interests, as well as to submit an application on the rectification, deletion, restriction and transferring of data, to give his/her opinion and to ask to review the decision adopted within the automated process, as well as in case of need to submit a complaint to the supervisory institutions regarding personal data protection issues.
Here you can find more about LMT Privacy policy (lv).

Processing of personal data by LMT Retail & Logistics
LMT Retail & Logistics LLC (Reg.No.40103148504, registered address Ropažu iela 6, Rīga, LV-1039) as a controller of personal data processing carries out the processing of personal data and ensures their protection in accordance with the laws and regulations on the protection of data processing. Everybody can freely choose – to give or not to give consent to the processing of his/her personal data, and at any time easily and conveniently, by contacting us, to withdraw the consent, without affecting the processing done before the withdrawal. Likewise every person may exercise the rights of data subjects stipulated in the laws and regulations, including the right to receive information on his/her data, to object against the processing, including the use of legitimate interests, as well as to submit an application on the rectification, deletion, restriction and transferring of data, to give his/her opinion and to ask to review the decision adopted within the automated process, as well as in case of need to submit a complaint to the supervisory institutions regarding personal data protection issues.
Here you can find more about LMT Retail & Logistics Privacy policy (lv). When handing over your device for repair, please read also TSC Privacy Policy.
What does "the consent" mean?
Find out what the consents are and what opportunities they open up! When you’ve made your choice, we can offer information that’s right for you and not to disturb about things you don’t find attractive. The easiest way to do it is on My LMT or at any LMT Customer Service Centre in Latvia. Part of the consents can be given and revoked also via text messages. May your data work for you!
What consents can be given/revoked via text message?
Here you can find which consents can be given or revoked by sending an SMS command to number 29307777.

ConsentCustomer groupSMS command for giving consentSMS command for revoking consent
LMT offers
Permission for processing personal data in order to offer services, latest developments, news, including to send individual greetings and surveys to your contact phone (calls and SMS)
Customers of LMT and other merchants
MORE
JAUNUMIJAUNUMI STOP
Electronic communications metadata for individual cooperation
Permission for processing electronic communications metadata, incl. traffic data, including amount used, type, device, date, time, duration in order to provide value added services, by making offers that best suits your interests, needs and habits, and to provide support in service use
Only LMT customersMETADATIMETADATI STOP
Automated processing, including profiling for individual cooperation
Permission for processing personal data for taking individual decisions in an automated way, including by profiling total length and amount of cooperation, incl. by profiling and receiving information on creditworthiness also from third party databases, in order to ensure faster servicing and making offers that best suits your interests, needs and habits
Only LMT customersAUTOAUTO STOP
Location data for individual cooperation
Permission for processing location data, including device location – connection point address and geographical address, and information about the places of interest in order to provide value added services, by making offers that best suits your interests, needs and habits, and provide support in service use, including by informing on the services, technologies, cultural and sports activities available in a specific place
Only LMT customersVIETAVIETA STOP
Loyalty data for individual cooperation – LMT offers
Permission for processing personal data, retaining contact data and transaction loyalty data, including creditworthiness data, so that in two years after the last transaction be able to offer services, latest developments, news, including to send individual greetings and surveys to your contact phone (calls and SMS)
Only LMT customersSADARBĪBASADARBĪBA STOP
Find also HERE detailed information on what the consents are and what opportunities they open up.
What is smart e-marketing?
Choices made by our customers we put first, and modern technology tools help us to make the most of it. An amount of information in everyday communication in e-mails keeps increasing. Although mostly this information is necessary and useful, it may not seem interesting or attractive to a particular recipient. Thus, the situation may arise that the recipient can miss the attractive and long-awaited information. In order to improve the communication and to inform the customer in the most transparent manner, like other European and global merchants do, the informative and offer emails we send may contain a smart solution that enables us to get a reply, for example, if email has not been delivered successfully, including if the email address does not exist or there were disturbances on the recipient's server; to get a message of whether the e-mail has been received and was it possible to open and view it; is the link to the information or offer contained in our e-mail activated and are there any offer-related activities, such as purchase or order etc., carried out; whether the recipient has marked the information as uninteresting (spam) or has decided to completely refuse further receipt of our offers. Interactive communication allows us to adapt quickly to the needs and wishes of the customer without wasting his/her time with less interesting content or, on the contrary, by paying additional or repeated attention, if some important message has not been viewed and/or replied for a longer time.

We use the smart solution only if the customer has given his/her consent. The customer can give us his/her consent to receive information and offers in any form, for example, in the Customer Service Centre or remotely. Furthermore, the consent to receive offers may be easily withdrawn at any time without affecting the processing done before the withdrawal. In case of withdrawal, the customer has the opportunity to change his/her mind at any time and apply again. Acceptance of offers is a completely free choice of the customer, provision or non-provision of it does not affect business obligations, but can reduce the benefits of smart communication capabilities.

The smart solution applies only to emails sent by LMT. In any case, we do not have access to information about the content of other senders' e-mails or other information in the recipient's e-mail.

We take the utmost care for the processing of personal data. More information on personal data issues is available in our privacy policy.
What should I do if I would like to have LMT offers and news sent to my phone?

If you would like to have information about LMT news, hot topics and offers sent to your phone, you have to provide your consent to receive news and offers. It will take just a moment!

To consent, text JAUNUMI to 29307777 from the phone where you would like to receive this information. Your consent can be withdrawn at any moment by texting JAUNUMI STOP to the same number.

If you change your mind – text another request. You can also easily inform about any other phone that you have – text the request from that phone, too. You can also correct information about the current phone. If you convey your phone to another individual, please inform us so that we can implement these changes and fulfill the wishes of the new user. Withdrawal will apply to further processing, but will not affect the completed processing activities. Consenting and withdrawing are voluntary and do not impose additional obligations.

Subscription to news serves as a confirmation that you have read this information and agree that the LMT, acting as a controller, processes your data pursuant to your consent – telephone number, if provided, e-mail and other contact details to contact you by phone and a text message and, if additionally provided,  by an e-mail with smart e-marketing to offer various services, incl. news, hot topics, individual greetings from the LMT and surveys.

Consent is valid until its withdrawal or discharge whatever takes place first. Any situation when more than six months have passed since the last communication and no further exchange of information is expected, can be considered a discharge.

Consent can only be given by persons who posses legal capacity. If an individual who has not yet reached the legal age of majority would like to receive information about our offers, his or her parents or guardians should contact us. More information about the LMT Privacy Policy is available HERE.

* Text a command, if you want to subscribe to the service for a specified fee already now. Information about the right of wirhdrawal (lv). In case of one-time purchase, the service is provided at once, without applying the right of withdrawal.
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