How to pack and ship a purchase using the 14-day right of withdrawal?
The device must be sent to LMT within 14 days after sending completed cancellation form. Shipping costs are covered by the customer.
Pay attention:
- The device must be returned in full, without any signs of use (charging cable, adapter, charger, headphones, etc.).
- The device must not be brokern, cracked, or have any mechanical damage.
- The device must be returned in its original packaging and securely packaged for safe transportation to avoid damage. We recommend considering insurance for the shipment.
- Upon receiving the shipment, we will inspect the device under video surveillance to ensure its meets the return conditions. After inspection, we will process the refund.
- If the device does not meet the return conditions, we will offer to cover the damages, send it for repair, or return it to the customer.
Shipping address:
LMT e-store
Rēzeknes iela 5A, Rīga, LV-1073
recipient's phone 29248568 (for service provision)
include the note: Remote purchase withdrawal right.
Choose your delivery method
- DPD courier
- If selectingDPD parcel machine, send the device to:
Paku skapis "Rimi Saharova", A.Saharova iela 23A, Rīga, LV-1082
- If selectingOmniva parcel machine, send the device to:
Maxima X pakomāts, Rītupes iela 2, Rīga, LV-1019
Share the link
https://www.lmt.lv/en/helpdesk/lmt-e-store/right-of-withdrawal/how-to-pack-and-ship
Related questions
How to cancel a purchase (before receiving the product)?
How can I return goods purchased in the LMT e-shop?
How will I get a refund for a returned product?
Does the right of withdrawal apply to all goods?
If a promotional gift was included with the purchase, do I need to return it when exercising the 14-day right of withdrawal?
What steps should I take if a large item is delivered in a damaged condition?
Didn't find what you were looking for?
Contact us or visit the nearest LMT Customer Centre.