Devices and service

Where can I have my device repaired?

To hand over devices for warranty, paid and insured repair is so easy – you can do it remotely, smoothly and conveniently!

  • Apply for repair of the device on TSC website HERE (lv).
  • In the registration form you will be able to choose the most convenient form of delivery (Omniva parcel machine, DPD courier or parcel machine).
  • Warranty documents can also be attached to the registration form.
  • After repair, we will send the repaired device to your selected destination address or parcel machine.
  • You will be able to pay right there – on TSC website.

You can also take your phone for repair to any LMT Customer Service Center – wherever it is more convenient!

We have state-of-the-art testing devices, which our competent experts use to perform quality device repair irrespective of its brand. Find out more about the manufacturers HERE (lv).

In which cases can I ask for help from the service personnel?

Our very competent service personnel for mobile telecommunications devices offer a wide range of services.

  • After-sales service for telecommunications devices (pursuant to manufacturer’s terms and conditions)

  • Other repairs of telecommunications devices

  • Storage and transfer of data from one device to another

When will my device be repaired?

We always strive to ensure excellent customer service and provide high quality services to make you feel good even as you face technical difficulties. Though during the last few years the number of devices has rapidly increased, we have managed to dramatically reduce our turnover time – now the repairs take as little time as possible, but never more than 15 days. If we have to order some spare parts from their manufacturers, we will definitely inform you that more time is needed to complete the works.

In rare cases, when complex solutions are required, we will send your device to an after-sales facility in another EU state. 

If possible, we will offer a temporary substitute while we repair your device.

In which cases can I be refused the after-sales service?

Free after-sales repairs are not offered if the device is damaged as a result of failure to comply with manufacturer’s instructions, for example, mechanical damage, humidity, installation of software unauthorized by the manufacturer, as well as other damage inflicted by the user and not covered by the manufacturer’s guarantee.

How can I find out the repair status of my device?

The easiest way to find that out is by entering the IMEI code HERE.

You can also call 67808808 and provide the number of the repairs receipt or the IMEI code, and the service personnel will inform you about the status.

What are the repair costs?
(€, with VAT.)
After-sales repairs0.00
Diagnostics of the technical condition15.00
Repairs of mobile/smart phones*15.00–40.00
Repairs of tablets*35.00
Corrosion removal30.00
Software updates15.00
Data storage costs
- Data storage
- Data storage with mechanical intervention
- Data storage for computer equipment

*Pricing depends on the complexity of repairs and is agreed with the customer.
  Pricing does not include spare parts.
Does LMT offer a Tax Free option?
LMT in cooperation with Global Blue Latvija SIA provides a Tax Free Shopping option in several LMT Customer Centres. The service provides a tax refund of 15% for residents of third countries which are not EEA countriies and territories for the items bought in Latvia and to be carried and transported in personal luggage.

Customer Centres offering  Tax Free service
  • AKROPOLE, Latgales iela 257, Rīga
  • ALFA, Brīvības gatve 372, Rīga
  • ĀDAŽI APELSĪNS, Rīgas gatve 5, Ādaži, Ādažu novads
  • BRĪVĪBAS CENTRS, Ģertrūdes ielā 12, Rīga
  • DAUGAVPILS MIHOELSA, S.Mihoelsa iela 66, Daugavpils
  • DAUGAVPILS SOLO, Rīgas iela 9, Daugavpils
  • DOMINA, Ieriķu iela 3, Rīga
  • LIELUPE RIMI, Viestura iela 22, Jūrmala
  • LIEPĀJA OSTMALA, K.Zāles laukums 8, Liepāja
  • ORIGO, Stacijas laukums 4, Rīga
  • RĪGA PLAZA, Mūkusalas iela 71, Rīga
  • SKY MORE, Duntes iela 19a, Rīga
  • SPICE, Lielirbes iela 29, Rīga
* Text a command, if you want to subscribe to the service for a specified fee already now. Information about the right of wirhdrawal (lv). In case of one-time purchase, the service is provided at once, without applying the right of withdrawal.

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