Telephones and computers


 
Where can I have my device repaired?

You can take your phone for repairs to any LMT Customer Service Center – wherever it is more convenient!

We have state-of-the-art testing equipment, which our competent experts require to perform quality repairs to your phone irrespective of its brand: Apple, ASUS, CAT, Coolpad, Doro, Getnord, HTC, Huawei, Just5, LG, Marshall, Meizu, Prestigio, Samsung, ZTE, or any other. We are authorized service providers for various 4G devices.

In which cases can I ask for help from the service personnel?

Our very competent service personnel for mobile telecommunications devices offer a wide range of services.

  • After-sales service for telecommunications devices (pursuant to manufacturer’s terms and conditions)

  • Other repairs of telecommunications devices

  • Storage and transfer of data from one device to another

When will my device be repaired?

We always strive to ensure excellent customer service and provide high quality services to make you feel good even as you face technical difficulties. Though during the last few years the number of devices has rapidly increased, we have managed to dramatically reduce our turnover time – now the repairs take as little time as possible, but never more than 15 days. If we have to order some spare parts from their manufacturers, we will definitely inform you that more time is needed to complete the works.

In rare cases, when complex solutions are required, we will send your device to an after-sales facility in another EU state. 

If possible, we will offer a temporary substitute while we repair your device.

In which cases can I be refused the after-sales service?

Free after-sales repairs are not offered if the device is damaged as a result of failure to comply with manufacturer’s instructions, for example, mechanical damage, humidity, installation of software unauthorized by the manufacturer, as well as other damage inflicted by the user and not covered by the manufacturer’s guarantee.

How can I find out the repair status of my device?

The easiest way to find that out is by entering the IMEI code of your device in the repairs status field (on the left).

You can also call 67808808 and provide the number of the repairs receipt or the IMEI code, and the service personnel will inform you about the status.

What are the repair costs?
ServiceCharge 
(€, with VAT.)
After-sales repairs0.00
Diagnostics of the technical condition15.00
Repairs of mobile/smart phones*15.00–40.00
Repairs of tablets*35.00
Corrosion removal30.00
Software updates15.00
Data storage20.50
*Pricing depends on the complexity of repairs and is agreed with the customer.
  Pricing does not include spare parts.
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