Mans LMT


What is My LMT?

You can use My LMT to receive information about your LMT connection and invoices, activate or deactivate LMT services, as well as keep up-to-date with your costs 24/7 in any place where you have access to the Internet. You do not have to go to a LMT Customer Service Center to do that any more! 

How to start using My LMT?

To have access to My LMT, you need a temporary password – text P to 1640.

Please note!
If you have several numbers registered in your name, your have to ask for a password for each number.
You will receive a text message with a temporary password that has to be changed when you use My LMT for the first time. The password should consist of at least 8 characters, and it is case sensitive. See the safety level of your password in the safety scale by the password entry window.

How to open My LMT?

You can open My LMT by activating this link: My LMT.

You can also access My LMT with the credentials of your online bank. The list of banks that support this functionality can be found on My LMT homepage or the homepage of your bank.

I have the Open contract – how can I access My LMT?
Authorise via the internet bank!

If for some reason you don’t use the internet bank, call us on our toll-free information hotline 80768076 – in exceptional cases we can grant an access password that will be sent to your e-mail address for invoices.
How can I open My LMT, if I have the Home Internet?
Authorise via the internet bank!

If for some reason you don’t use the internet bank, call us on our toll-free information hotline 80768076 – in exceptional cases we can grant an access password that will be sent to your e-mail address for invoices.
What should I do if I cannot open My LMT?

It is possible to open My LMT only via an active LMT connection number. It will not be possible via a canceled number or a number of another operator.

Make sure that you have entered:

  • telephone or contract number accurately;
  • password accurately – caps and small letters, unnecessary spaces, etc.;
  • security code accurately – it is required, when you have failed to connect after several unsuccessful attempts.

How often should I change My LMT password?

We will remind you about the change of password every 90 days. You can indicate that you would not like to change the password, but we do not recommend that for security reasons.

What is the graphic security code?

It provides additional security. When you access My LMT for the first time, you have to enter the security code in the field under the password line. You will be further asked to enter the code only when you have entered an incorrect username and/or password.

Why should I indicate my e-mail in My LMT?

Your e-mail is required to send you a new password for access to My LMT if you have forgotten your current one. If you do not provide your e-mail, you will have to come to an LMT Customer Service Center to receive it.

It is best to provide your e-mail address as soon as you access My LMT for the first time, but it can be done later – in the Settings section of My LMT. If necessary, it can also be changed there.

What information will be available to me in My LMT?

It depends on the status of your number in the My LMT environment. Two options are possible.

Primary number
If you have the Primary number status, you can review information about all numbers registered in your name. You will have access to the most recent invoices, be able to change the invoicing e-mail, review information about the purchased My Set devices, review and manage specific LMT services (activate, deactivate, change parameters), as well as change the tariff plan of any number registered in your name.
Connection number
If you have the Connection number status, you can review information only about your number – tariff plan, activated services and invoices. You can check the number of outgoing text messages, time spent on calls, consumed data and the amount that has accumulated since the last invoice. You can also request to have specific services activated for your number, as well as manage them.

How can I acquire My LMT Primary number?

If only one number is registered in your name, when you enter My LMT your number will be automatically treated as a Primary number. 

If you have several numbers registered in your name, you will have to request one of these numbers to be treated as a Primary number. It can be done at any LMT Customer Service Center. It can also be done in My LMT, but only by a user of the Primary number if he or she chooses to substitute the current Primary number with another one.

What should I do if I have forgotten My LMT password?

Text P to 1640 once more – you will receive a new temporary password by a text message. If you have entered your e-mail address in My LMT, we will also e-mail information about the change of your password. 

How to change My LMT password?

It can be done in the Settings section of My LMT

Why haven’t I received an SMS about the request for a new My LMT password?

Please make sure that you send the password request message from an active LMT connection number.

Why My LMT session was discontinued and how should I proceed?

For security reasons all sessions in the My LMT are discontinued 1 hour after authorization. It is done irrespective of your activity on the site. To re-open My LMT, you have to log in once more. 

Why can’t I see my invoice in My LMT?

It can happen due to several reasons.

  • None of the LMT numbers registered in your name is a Primary number.
  • Your Primary LMT number was canceled. To have access to your invoices via My LMT, assign this status to another LMT number registered in your name at the closest LMT Customer Service Center, or open the My LMT via your online bank.
  • All your LMT numbers have been canceled. In this case you can access your LMT invoices by opening the My LMT section via your online bank.
  • If you use the LMT Karte and have signed the My Set contract, you will be able to access your LMT invoices in the My LMT section only via your online bank.

 

* Text a command, if you want to subscribe to the service for a specified fee already now. Information about the right of wirhdrawal (lv). In case of one-time purchase, the service is provided at once, without applying the right of withdrawal.
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