How to return the device remotely

2020-04-22 14:58:34

We have taken care of that during the crisis, if required, it is possible to return the devices to LMT remotely. Such need can arise for several reasons. 

  • 14-day right of withdrawal, when buying devices at LMT e-store 
  • Termination of the Open agreement 
  • Termination of the fixed services (Internet for Home, Smart TV) 

Take care of the proper packaging and addressing 
The complete set of the device and the appropriate packaging must be addressed to: 
LMT e-store, Rēzeknes iela 5A, Rīga, LV-1073,
recipient’s phone number 29248568 (for provision of service). 

Choose the form of delivery 

  • DPD courier 
  • If you choose an Omniva parcel machine, the device must be sent to: 
    Maxima X parcel machine, Rītupes iela 2, Rīga, LV-1019 
  • If you choose a DPD parcel machine, the device must be sent to: 
    Rimi Saharova parcel machine, A.Saharova iela 23A, Rīga, LV-1082 

Please pay attention 

  • Sending costs are paid by the customer.
  • When sending the device, you must ensure the appropriate packaging so that it is not damaged during the transportation. To avoid misunderstanding, we recommend that you also insure the package, otherwise you will be responsible for any damage to the device.
  • The device will be considered returned and the agreement will be cancelled only after the device is returned, tested and stated that the device meets the requirements of return.

14-day right of withdrawal

  • The complete set of the device must be returned without any signs of use (original packaging, charging cable, headphones etc.).
  • Be sure to read the terms of return of the products and attach a filled in withdrawal form (you will find it on the purchase invoice or HERE).
  • Make sure that the contact information is provided (in case you have questions or problems with accepting of the device) and indicate Withdrawal of remote purchase.

Termination of the Open agreement

  • The complete set of the device must be returned (packaging, accessories). It may have the signs of use, however, it reduces the value of the device. If the device has a significant defect or a missing component (e.g., a charging cable), a fee can be applied according to the price list
  • Please note! Condition of the device will be assessed upon return. In cases when the device does not meet the conditions of return (cracks, damages), the agreement cannot be terminated until the damage is eliminated.
  • Make sure that the contact information is provided (in case you have questions or problems with accepting of the device) and indicate Termination of the Open agreement.

Termination of fixed services (Internet for Home, Smart TV) agreement

  • Fill in the withdrawal form on our website.
  • The complete set of the device must be returned (packaging, accessories). It may have the signs of use, however, it reduces the value of the device. If the device has a significant defect or a missing component (e.g., a network cable, TV remote control), a fee can be applied.
  • Make sure that the contact information is provided (in case you have questions or problems with accepting of the device) and indicate Termination of the Internet for Home / Smart TV.

Complete set of Internet for Home and Smart TV Devices is available here:

INTERNET FOR HOME (pdf, lv)
SMART TV (pdf, lv)

* Text a command, if you want to subscribe to the service for a specified fee already now. Information about the right of wirhdrawal (lv). In case of one-time purchase, the service is provided at once, without applying the right of withdrawal.
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